Returns & Refund Policy
At ‘Kanheri’, every piece is carefully inspected and packed before it leaves our studio. As our garments are produced in limited quantities, we maintain a focused return policy to ensure fairness to both our customers and our brand.
Returns & Refund Eligibility
- We accept returns and exchanges within 3 days of delivery.
- The product must be unused, unworn and unwashed.
- All original tags and packaging must remain intact.
- The item should not have any stains, perfume, damage, or alterations.
Refund Timeline
For approved returns, refunds will be processed within 5–10 business days after the returned product passes our quality inspection.
· Approved refunds will be issued only in the form of store credit valid for 1 year.
- Shipping charges (if any) are non-refundable.
Damage-in-transit
· For damage-in-transit claims, an unboxing video is required to help us verify the condition of the package and product at the time of delivery.
- The return request must be raised within 48 hours of delivery.
Unboxing Video
For damage-in-transit claims, we strongly encourage customers to record a continuous unboxing video showing:
- The sealed package before opening
- The package being opened
- The product and its condition immediately after opening
- Any visible damage or discrepancy
An unboxing video may help us investigate and resolve a claim more efficiently.
If a damage claim is submitted without an unboxing video, Kanheri may request additional photographs, videos or other information before determining eligibility.
· Quality Check: Refunds will be initiated only after the product has been picked up and successfully passes our quality inspection.
· Processing Time: Approved refunds will be processed within 2–3 working days.
· Damaged or Defective Items: Refunds for damaged or defective products will be issued only after verification by our team. All such concerns must be reported at hello@kanheri.com within 48 hours of receiving your order. Kindly include detailed information about the issue, along with clear photographs and an unboxing video as proof.
Return Process
To initiate a return,
Step 1: Log-in to our website using the email ID you used for making the purchase
Step 2: Click on Orders under your profile icon
Step 3: Click on Return option and complete the process.
Non-Returnable Items
The following products or situations are not eligible for return or refund:
- Products that have been worn, washed, altered or damaged after delivery
- Products returned without their original tags or packaging
- Requests submitted after the applicable claim period
- Products purchased under final sale or promotional clearance
Product Exchange:
· If exchanging for the same or a different size, a replacement will be provided at no product-cost. Shipping cost (if applicable) should be paid while placing exchange request.
- If exchanging for an item of higher value, the difference must be paid; if the item is of lower value, the difference will be refunded in the form of a credit note.
- Items cannot be exchanged for multiple products; only a single item can be selected for exchange.
· Once an order is exchanged, customers cannot request another exchange. If a customer still wishes to return the exchanged item, only a credit note will be issued.
The difference in amount must be paid when creating the exchange request. Cash on delivery is not available for these orders.
Exchange/replacement items will be delivered to the same address as the original order. Shipping cost (if any )
Our Commitment
We believe in doing things the right way — with transparency, care and fairness.
For any questions regarding Returns, Exchanges or Refunds, please contact us at hello@kanheri.in.